Conversational AI
Chat and voice AI platforms. Evaluated by Gartner Magic Quadrant, The Forrester Wave, Frost & Sullivan Frost Radar, IDC MarketScape, 2022 to 2026: 7 reports, 37 vendors. Each firm below runs newest first, with who moved since its edition before.
Conversational AI Platforms
Gartner Magic Quadrant · 3 editions, 2022 to 2026
2026
2026-07-15
2026 Gartner Magic Quadrant for Conversational AI Platforms4 Leaders, 10 in other tiers
Google
Kore.ai
Salesforce
SoundHound AI
Changes since 2025
Boost.ai · No longer a Leader (now Challengers)
Cognigy · No longer a Leader (now Visionaries)
Yellow.ai · Down: Challengers to Niche Players
Avaamo · New in Niche Players
Druid AI · New in Niche Players
IBM · New in Visionaries
Netomi · New in Challengers
Omilia · New in Visionaries
PolyAI · New in Niche Players
Sprinklr · New in Niche Players
LivePerson · Dropped (was Niche Players)
2025
2025-08-12
2025 Gartner Magic Quadrant for Enterprise Conversational AI Platforms3 Leaders, 2 in other tiers
Changes since 2022
Amelia · No longer a Leader
OneReach.ai · No longer a Leader
Openstream.ai · Dropped (was Visionaries)
2022
2022-01-24
2022 Gartner Magic Quadrant for Enterprise Conversational AI Platforms2 Leaders, 1 in other tiers
Every vendor, year by year
| Vendor | 2022 | 2025 | 2026 |
|---|---|---|---|
| · | Leaders | Leaders | |
| · | · | Leaders | |
| · | · | Leaders | |
| · | · | Leaders | |
| · | Leaders | Challengers | |
| · | · | Challengers | |
| · | Leaders | Visionaries | |
| · | · | Visionaries | |
| · | · | Visionaries | |
| · | Challengers | Niche Players | |
| · | · | Niche Players | |
| · | · | Niche Players | |
| · | · | Niche Players | |
| · | · | Niche Players | |
| Leaders | · | · | |
| Leaders | · | · | |
| Visionaries | · | · | |
| · | Niche Players | · |
LeadersChallengersVisionariesNiche Players· not placed
Conversational AI Platforms For Customer Service
The Forrester Wave · 1 edition, 2026
2026
2026-04-22
The Forrester Wave: Conversational AI Platforms For Customer Service, Q2 20263 Leaders, 4 in other tiers
NiCE
Conversational AI Platforms For Employee Services
The Forrester Wave · 1 edition, 2026
2026
Intelligent Virtual Agents for Customer Experience
Frost & Sullivan Frost Radar · 1 edition, 2026
2026
Frost Radar: Intelligent Virtual Agents for Customer Experience, 20267 Visionary Leaders, 11 in other tiers
AWS
Fin
Five9
Genesys
General-Purpose Conversational AI Platforms
IDC MarketScape · 1 edition, 2025
2025
Placements as each vendor or analyst firm publicly announced them; the tracker lists tiers only, never a report's chart or the positions inside a tier.