Quadrantby GlyphForrester The Forrester Wave · 2026
Conversational AI Platforms For Customer Service (The Forrester Wave: Conversational AI Platforms For Customer Service, Q2 2026)
Published Apr 22, 2026 · 7 vendors tracked
Placements
About this report
Forrester's The Forrester Wave ranks vendors into: Leaders, Strong Performers, Contenders, Challengers. Extra marks: Customer Favorite.
Placements as each vendor or analyst firm publicly announced them; the tracker lists tiers only, never a report's chart or the positions inside a tier.
The Forrester Wave: Conversational AI Platforms For Customer Service, Q2 2026Intercom placed in the Strong Performers tier.The Forrester Wave: Conversational AI Platforms For Customer Service, Q2 2026Uniphore placed in the Strong Performers tier.The Forrester Wave: Conversational AI Platforms For Customer Service, Q2 2026Sierra placed in the Strong Performers tier.The Forrester Wave: Conversational AI Platforms For Customer Service, Q2 2026Rasa placed in the Strong Performers tier.The Forrester Wave: Conversational AI Platforms For Customer Service, Q2 2026Omilia placed in the Leaders tier.The Forrester Wave: Conversational AI Platforms For Customer Service, Q2 2026Kore.ai placed in the Leaders tier.The Forrester Wave: Conversational AI Platforms For Customer Service, Q2 2026NiCE placed in the Leaders tier.The Forrester Wave: Conversational AI Platforms For Customer Service, Q2 2026Now tracked, from the first announcement of a placement in it.