The Forrester Wave: Conversational AI Platforms For Customer Service, Q2 2026 placements
Forrester · The Forrester Wave · 2026 · published 2026-04-22
Conversational AI Platforms For Customer Service
Conversational AI, every yearAbout this report
Forrester's The Forrester Wave ranks vendors into: Leaders, Strong Performers, Contenders, Challengers. Extra marks: Customer Favorite.
Placements as each vendor or analyst firm publicly announced them; the tracker lists tiers only, never a report's chart or the positions inside a tier.
| Change | |
|---|---|
| Sep 28, 2026yesterday | The Forrester Wave: Conversational AI Platforms For Customer Service, Q2 2026New placement: Intercom: Strong PerformersSep 28, 2026 yesterday |
| Sep 28, 2026yesterday | The Forrester Wave: Conversational AI Platforms For Customer Service, Q2 2026New placement: Uniphore: Strong PerformersSep 28, 2026 yesterday |
| Sep 28, 2026yesterday | The Forrester Wave: Conversational AI Platforms For Customer Service, Q2 2026New placement: Sierra: Strong PerformersSep 28, 2026 yesterday |
| Sep 28, 2026yesterday | The Forrester Wave: Conversational AI Platforms For Customer Service, Q2 2026New placement: Rasa: Strong PerformersSep 28, 2026 yesterday |
| Sep 28, 2026yesterday | The Forrester Wave: Conversational AI Platforms For Customer Service, Q2 2026New placement: Omilia: LeadersSep 28, 2026 yesterday |
| Sep 28, 2026yesterday | The Forrester Wave: Conversational AI Platforms For Customer Service, Q2 2026New placement: Kore.ai: LeadersSep 28, 2026 yesterday |
| Sep 28, 2026yesterday | The Forrester Wave: Conversational AI Platforms For Customer Service, Q2 2026New placement: NiCE: LeadersSep 28, 2026 yesterday |
| Sep 28, 2026yesterday | The Forrester Wave: Conversational AI Platforms For Customer Service, Q2 2026Report added: Now tracked: The Forrester Wave: Conversational AI Platforms For Customer Service, Q2 2026Sep 28, 2026 yesterday |